Returns & exchanges

Template: replace every [placeholder] before launch.

Returns

If your bracelet is not right for you, you can ask to return it within [X] days of delivery.

How to start a return

1. Email [contact email] with your order number and the piece you would like to return.
2. We reply within [X] business days with the return address and instructions.
3. Pack the bracelet securely, in its pouch if you still have it, and send it with a tracked service.

Conditions

• The bracelet must be unworn and in the condition you received it.
• [Who pays for return shipping, and in which cases.]
• [Items that cannot be returned, if any.]

Exchanges

Would you prefer a different stone or cord? [Explain how exchanges work, or that we refund the return and you place a new order.]

Refunds

Once your return has arrived and been checked, we refund it to your original payment method within [X] business days. [State whether the original shipping cost is refunded.]

Natural variation and damaged items

Every stone is natural, so shape, color and inclusions differ from piece to piece; this is part of the stone, not a fault. If your bracelet arrives damaged, email [contact email] within [X] days of delivery with a photo and your order number.

Your statutory rights

[Describe the consumer rights that apply in the countries you sell to, for example the EU right of withdrawal, and have this section reviewed.]